Product FAQs
Can I reinstall an eSIM after it is already deleted from a device?
eSIMs CAN be reinstalled from the same QR code they were installed with, in the case they were deleted. The eSIM must be valid, active and still holding an active data plan.
Can I request a refund of any unused eSIM purchasedHow can I request a refund??
Yes, You can request a refund of any unused eSIM purchased. Please see us an email for this request.
Can I see a planโs data usage statistics?
Yes, you can check plan status with our Short URL provided in the email.
What is the validity of our eSIMs?
Currently valid for 180 days prior to activation. After activation, the plan is valid for the length of the plan.