Delivery
Digital Product Delivery Policy
Learn about how we deliver your travel eSIM instantly via email. No physical shipping required, just quick and easy digital delivery.
Instant Delivery
Once you complete your purchase, your travel eSIM will be sent directly to your email inbox. You can expect to receive it immediately or within a few minutes. In some cases, delivery may take up to 24 hours depending on the product and payment verification.
How to Use Your eSIM
After receiving your eSIM in your inbox, follow the instructions provided to activate and use your eSIM. The instructions will guide you through the activation process for the specific country or region you purchased your eSIM for.
No Physical Shipping
As we offer digital products only, no physical shipping is required. There are no shipping charges or delivery delays. Your eSIM will be available as soon as it reaches your email inbox.
What to Do if You Didn't Receive Your eSIM
If you do not receive your eSIM within 24 hours, please check your email’s spam or junk folder. If you still cannot find it, please contact our support team at sales@ECeSIM.com, and we will resend it to you.
Refunds & Issues with Delivery
We strive to ensure seamless delivery. If you encounter any issues with your eSIM or have questions about your order, please reach out to our customer support team at sales@ECeSIM.com. Please note that digital products, once delivered, are non-refundable unless there’s a technical issue with the eSIM.
Contact Us
For any inquiries or assistance, feel free to contact us. We're here to help!