Product FAQs
Can I reinstall an eSIM after it is already deleted from a device?
Once an eSIM has been activated, it cannot be reinstalled or reactivated or reused (even if deleted from your phone).
Can I request a refund of any eSIM that has not been activated. How can I request a refund??
Yes, You can request a refund of any unused eSIM purchased. Please see us an email for this request.
Can I see a planโs data usage statistics?
Yes, you can check plan status with our Short URL provided in the email.
What is the validity of our eSIMs?
Currently valid for 180 days prior to activation. After activation, the plan is valid for the length of the plan.